# Agent incident communications plan response brief

Use this brief when an AI service creates a user-visible incident. Communication should be disciplined: say what is known, what is contained, what is being verified, who owns the next update, and where evidence is recorded.

## Review sections

- Incident type, severity, affected workflow, and affected audience.
- Internal owner map and escalation path.
- Customer update, support contact, and next update time.
- Regulatory or contractual notice trigger and approver.
- Postmortem timeline, root cause, remediation, and completion owner.