# AI incident communications brief

## Confirmed facts

State what happened, affected workflows, customer impact, data impact, safety impact, current containment, and what is still unknown.

## Audiences

List internal owners, executives, support, customers, regulators, vendors, and partners that need updates. Identify approval owners and message channels.

## Commitments

Record customer language, regulatory review status, support guidance, postmortem date, and follow-up commitments. Do not send speculative cause statements.