{
  "resource": "Customer support AI operations kit",
  "triagePolicy": {
    "eligibleForAutonomy": ["standard_request", "known_answer", "low_risk_status_update"],
    "requiresHumanReview": ["policy_exception", "customer_complaint", "financial_adjustment", "sensitive_data"],
    "escalateImmediately": ["security_incident", "legal_threat", "outage", "vip_customer"],
    "requiredEvidence": ["customer_context", "source_policy", "ticket_history", "confidence_reason"]
  }
}