{
  "map": "logistics-exception-control-tower-kpi-map",
  "kpis": [
    {"name": "avoided_delays", "definition": "commitments protected through timely recovery action"},
    {"name": "eta_confidence", "definition": "confidence score for revised delivery promise"},
    {"name": "manual_touches", "definition": "human interventions required per exception"},
    {"name": "recovery_cost", "definition": "incremental cost of selected recovery option"},
    {"name": "customer_impact", "definition": "orders or accounts affected by unresolved exceptions"},
    {"name": "recurrence_rate", "definition": "same exception class repeating by lane supplier carrier or facility"}
  ]
}