{
  "schema": "logistics-exception-control-tower-kit",
  "fields": [
    {"name": "exception_id", "type": "string"},
    {"name": "order_id", "type": "string"},
    {"name": "carrier", "type": "string"},
    {"name": "eta_confidence", "type": "number"},
    {"name": "service_impact", "type": "low | medium | high | critical"},
    {"name": "recovery_option", "type": "reroute | expedite | substitute | split_shipment | notify | escalate"},
    {"name": "estimated_recovery_cost", "type": "number"},
    {"name": "owner", "type": "string"},
    {"name": "customer_commitment_at_risk", "type": "boolean"}
  ]
}