# Operations queue optimization kit

Use this kit to operate AI-assisted queue prioritization without losing ownership, SLA visibility, or exception control. The kit connects priority logic, capacity planning, escalation, and daily operating decisions.

## What it includes

- A priority model for SLA exposure, customer impact, effort, dependency, risk, aging, and next-best action.
- A capacity plan for queue ownership, coverage gaps, exception load, automation eligibility, and manual-review limits.
- A queue schema for item priority, reason, owner, exception class, SLA risk, and resolution state.
- A daily standup brief for backlog movement and owner decisions.
- An escalation map for blocked work, SLA exposure, customer impact, control exceptions, and owner handoff.

## How to use it

Run the priority model on operational queues before backlog reviews. Use AI recommendations to focus the standup, not to hide tradeoffs. Every escalated item needs a reason, owner, and next action.