{
  "schema": "retail-service-automation-kit",
  "fields": [
    {"name": "intent", "type": "string"},
    {"name": "channel", "type": "web | app | contact_center | store | social"},
    {"name": "automation_eligibility", "type": "low | medium | high"},
    {"name": "policy_source", "type": "string"},
    {"name": "escalation_path", "type": "string"},
    {"name": "outcome", "type": "resolved | escalated | abandoned | blocked"},
    {"name": "satisfaction_score", "type": "number"},
    {"name": "revenue_protection_signal", "type": "string"}
  ]
}