# Technology incident AI readiness kit

Use this kit to prepare technology teams for AI-assisted incident triage before production escalation. The goal is not to let AI run the bridge; it is to produce owner-ready context, evidence packets, routing decisions, and postmortem learning faster.

## What it includes

- A signal map for alerts, traces, tickets, ownership metadata, change records, customer impact, and AI triage use.
- A routing matrix for severity, service, owner, escalation path, evidence packet, and response expectation.
- An incident schema for AI summaries, source evidence, severity, owner, confidence, and handoff state.
- A bridge brief for suspected cause, customer impact, owner actions, and rollback status.
- A postmortem map for detection gaps, routing delay, evidence quality, rollback decisions, and knowledge updates.

## How to use it

Apply the signal map to the services where incidents create customer-visible damage. During incidents, use AI-prepared summaries only when the source trace is visible and owner routing is explicit. After incidents, update the routing matrix and knowledge sources.